Privacy Policy

1. Information We Collect

1.1 Personal Information

• Google OAuth Data: When you sign up using Google OAuth, we collect your name, email address, and avatar.
• Payment Information: We process payments through Dodo Payments. We do not store your credit card details or any sensitive payment information.
• User AI API Keys: These keys are stored encrypted on your dedicated Hetzner VPS in Germany and are never stored on our main servers.
• Bot Tokens: If you use our service with Telegram or Discord, your bot tokens are stored encrypted in our Supabase database.

1.2 Instance Data

We collect data related to your service usage, including your model choice, channel choice, and server status.

1.3 Analytics Data

• PostHog: Anonymized pageviews, clicks, and feature usage. No personally identifiable information (PII) is collected.
• Vercel Analytics: Anonymous performance metrics to assess website functionality.

1.4 Cookies

We use only essential authentication session cookies to facilitate your login. We do not use tracking cookies.

2. How We Use Your Information

• To Provide Our Services: Account creation, payment processing, and customer support.
• To Improve Our Services: We analyze usage data to enhance our platform, develop new features, and optimize user experience.
• To Communicate with You: Account updates, service changes, and optional promotional materials (you can opt out anytime).

3. Data Retention

We retain your account data while your subscription is active. If you close your account, we delete your data 30 days after account closure, unless required to retain it for legal purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Your AI API keys and bot tokens are stored in encrypted formats on secure servers located in the European Union.

5. Third-Party Services

• Supabase: Database and authentication, hosted in the EU.
• Hetzner Cloud: Dedicated VPS per user, hosted in Germany.
• Vercel: Website hosting and performance analytics.
• Dodo Payments: Secure payment processing.
• PostHog: Product analytics.

6. GDPR Compliance

EaseClaw is committed to complying with the General Data Protection Regulation (GDPR). All our infrastructure is located within the European Union, ensuring your data is handled in accordance with EU data protection laws.

7. Your Rights

• Access: Request copies of your personal information.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal data by contacting support@easeclaw.com.
• Data Portability: Request transfer of your data to another organization under certain conditions.

8. Conversations and AI Outputs

We do not store or access your conversations with your AI assistant. All messages are processed directly between your dedicated server and your AI provider. We never read, log, or analyze your chat content.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page. You are advised to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@easeclaw.com.